Help
The SalvageMarket web site has been developed to be one of the leading online marketplaces for salvage offering user friendly, open and transparent auctions, for buyers of total loss salvage. The site is accessible 24-7 and, as each piece of salvage is stored at one of our Seller's sites, it can be viewed in person by prior arrangement with the Seller.
Please read the following Frequently Asked Questions which should answer any queries you may have. If your query isn't answered here or within our 'Terms and Conditions' please contact your local Seller directly.
How do I Register for an Account?
1. Click the 'Register' link displayed on most pages on the site.
2. Complete all sections of the Application Form
3. It is vital that you read and agree to our 'Terms and Conditions'
4. Enter the reCaptcha words into the box.
5. Click the 'Register' button at the bottom of the page.
You will receive an email containing details of the ID we require and a link to an Application Form you will need to print, complete & sign. The Application and ID need to be posted to the address listed in the email or alternatively you can visit the site if you prefer.
The ID we require is:
• A Valid Driving Licence (Photo-Card + Paper-Part) or a valid UK Passport plus paper driving licence
AND ONE OF THE FOLLOWING:
• Current Utility Bill in Your Name and Address (Gas, Electric or Council Tax)
• Current Community Charge bill
• Bank Statement
• Credit Card Statement
• Inland Revenue Statement or Bill
All documents provided MUST be Dated in the Last 3 months.
The ID we require for a Business Registration is:
• Bank Statement dated in the Last 3 months
• VAT Registration Certificate
• Certificate of Incorporation (if a Limited Company)
• Company Letter Head with Director or Partner Details
If you are not a Director or Proprietor of the Business we will require a Letter of Authority signed by a Director or the Proprietor.
If you are a Partner in a Business then both partners will need to sign the Buyer Application or we will require a Letter of Authority signed by the other Partner.
All of the ID you provide must have Your Name and Your Current Address displayed on it and MUST be a True Photocopy of Your Original Documents. If you are unsure as to the suitability of your ID please give your local Seller a call to discuss further.
You will receive an email confirming your approval and you will be authorised to purchase salvage on the Salvage Market web site. There is NO Membership or Joining Fee to pay to use this web site!
How can I Find Salvage I Wish to Purchase?
There are a number of ways you can search for Salvage on the web site:
• Click the Search our Stock 'Magnifying Glass' or the 'Closing Soon' link
These links will display a list of all the salvage that is currently listed on the web site.
• Click the Top Marques link
This link will display a list of salvage that our Sellers have categorised as being specialist or premium brand vehicles (please note our Sellers may also place premium brand vehicles within their normal auctions).
• Click the Cars, Bikes, Commercials or HGV & Plant links on the Homepage
These links display categorised salvage our Sellers currently have on auction. Any salvage that does not fit into one of our main categories will be included within HGV & Plant.
• Click the Auction Times link
This link displays a 2 week calendar of auctions our Sellers have coming up. You can view all the lots a Seller has listed by clicking their link on this page. If the search page shows 'No Results' then the Seller hasn't uploaded any vehicles to this particular auction as yet.
At the top of the Search Results page there are a number of boxes you can use to help you search for salvage you are interested in purchasing. You can display only vehicles of a certain make or those from a Seller in a particular Region etc or you can type keywords such as 'Corsa' or 'Megane' to narrow down your search results.
You can also use a drop down box to list the salvage lots in a particular order ie 'Closing Time', 'Manufacturer', 'Year of Registration'.
Will Salvage Market Email me when New Salvage is added to the Web Site?
Yes we operate a service called 'Notify Me' that you can access from the 'My Account' page once you are logged in. You can stipulate what type of salvage you want to be notified about and which locations you are prepared to travel to. The service uses Keywords in the same way as a search engine so you can tell it what you are looking for. If you want to be notified when a 'Citroen Picasso' is added to the auction you should enter the keyword 'Picasso', a single keyword will provide you with the best results.
How do I Bid on an Item I Wish to Purchase?
Salvage Market operates a Proxy Bidding Auction with the highest bidder winning the item providing the Auction Reserve has been met. Placing a proxy bid means that you are stating the amount that you are willing to pay up to for the item, and that if the single bid you place is outbid, that you want an automatic bid to be placed on your behalf up to the amount you have stated and in £10 increments.
For Example: A Lot you are interested in shows a 'Highest Bid' of £1200, you decide that you are willing to pay up to £1500 for the salvage lot. When you place your bid of £1500 the 'Highest Bid' may go up to £1260 this would tell you that the previous Highest Bidder had placed a Proxy Bid of £1250 for the Lot. The bids on all auctions increase in £10 increments so you might get a new bidder placing a bid of £1300 for this Lot but the auction would show your Highest Bid now as £1310 and you would still be winning the Lot. If nobody else bids for the Lot you will win it for £1310, the only way you will lose it is if a buyer bids £1510 or more which is above your maximum bid of £1500. You will be notified by email that you have been outbid and the auction page will be updated if this happens. You will then have the chance to increase your bid if you wish but you may only have seconds to place a new bid if the auction is due to expire.
If you win the auction, the price you pay will be the current highest bid and not the proxy bid limit you placed (unless you are bid up to that amount by another bidder). Please Note if the auction you bid on has a Reserve the Proxy Bid you place will automatically increase upto your limit or the Reserve price whichever is the smaller. For Example: You bid £1500 on a lot you are interested in that displays the 'Reserve Not Met' Icon even though there are no other bids the Highest Bid displayed may go from a starting bid of £100 straight to £1300 this would tell you that the reserve price was £1300. The Reserve Met Icon will be displayed and the only way you will lose this auction is if another buyer bids £1510 or more. Reserve prices are not available to view. If the Highest bid goes straight to £1500 and still displays the Reserve Not Met Icon you will need to bid a higher amount to win the auction as the Reserve must be higher than your Proxy Bid.
Please refer to the fees section on the Terms & Conditions page.
Salvage Market Operates an Auto-Extend Auction, What is This?
It is an auction that is extended beyond its provisional closing time by 15 seconds every time a new bid is placed. The Auto Extend only occurs when bids are placed in the final 60 seconds of an auction and will continue to auto-extend in 15 second windows until no further bids have been placed.
What is the 'My Watch List' tool?
This is a useful tool you can use to monitor salvage lots you are interested in. Click on the checkbox next to the photograph labelled 'Watch This Auction', you then need to click the 'Update Watch List' button at the bottom of the page to add the salvage lot to your Watch List. You will need to 'Login' to your account in order to use the 'My Watch List' facility. Salvage lots you place a bid on are automatically added to your Watch List page. You can add as many vehicles as you wish to your Watch List.
What is the 'My Vehicles' tool?
This section contains details of auctions you have won. You will need to 'Login' to your account in order to use this facility.
What is the 'My Account' tool?
Contains the personal information we have on record about you. Please use this page to periodically change your password. If you need to change your personal details please contact your local Seller to request this (ID showing your new address will be required). You will need to 'Login' to your account in order to use this facility. This page also has a link to the 'Notify Me' service described above.
What is the 'My Bids' tool?
This section contains details of all the Lots you have placed a bid on with the date and time of each bid you have placed. You will need to 'Login' to your account in order to use this facility.
How do I Pay for an Item I have Won?
You will need to contact the Salvage Seller 24 hours prior to collection (within business hours) and pay the Seller for the item by cleared funds when you pick it up. If you are unsure what payment method to use please discuss this with the Seller when calling to organise collection. You are given five working days (from the auction closing date) free storage to make payment and collect the vehicle. Failure to do so will result in you being liable for Storage Fees & Interest.
Any queries concerning discrepancies with the damage description and images or vehicle details should be discussed with the Salvage Seller prior to removing the vehicle from the site. See the section below 'How do I Deal with Vehicle Issues?' for more information.
Please ensure that when collecting a vehicle from a site that yourself or your agent follow the on site rules and regulations. Please ensure that you arrive at the site a minimum of 30 minutes before closing - allowing ample time for loading & collection. The salvage Seller has the right to refuse entry to anyone not abiding by the site rules & regulations.
Please Note:
There are buyers fees on winning bids. Please refer to the fees section on the Terms & Conditions page.
How do I Deal with Vehicle Issues?
When at the Sellers site it is vitally important that you check the salvage to ensure that you are satisfied with its condition before you remove it from the site. Removal of the salvage from the site is your statement that you are happy with your purchase. This applies whether you collect the salvage personally or appoint a third party to collect on your behalf and no refunds or compensation will be discussed after this time.
Should any material issues be identified with the salvage, please discuss these with the Seller. Any vehicle which is refused must be for a material reason such as:
• Extra damage to the salvage
• Missing parts
• Incorrect mileage
• Wrong model
• Incorrect year
• Petrol vs diesel
Vehicles will not be released from Seller sites until they are paid for in full by cleared funds
How can I View or Inspect an Auction Lot?
Please contact the Seller directly to view the salvage Lot. We recommend customers try to view vehicles prior to bidding on them; all salvage vehicles are "sold as seen". The photographs and Damage Description are for guidance only, however our Sellers endeavour to ensure that the details provided are to the best of their ability.
Will the Vehicle be Supplied with a Registration Document V5?
We aim to provide a V5 for all cat D, X & U vehicles if stated they are in our possession within the vehicle description. No cat C vehicle will be supplied with a V5, as some of these vehicles are subject to a VIC check. On completion of the check the DVLA will provide a new V5. If you are unsure if a VIC check is needed then please contact VOSA. Please note that false VIN plates must be corrected prior to the vehicle being used on the road.
